Programs & Services


Another Seat at the Table Diversity and Inclusion Training (Basic)

This is a three-hour or six-hour course customizable to the city’s needs. Organizations work to improve employee engagement and mitigate the risk of adverse financial and legal consequences due to the lack of culturally sensitive training. This training provides a basic overview of diversity and inclusion by expressing the importance of working together to appreciate each other’s differences and strengths as we see ourselves as part of the solution to affect change. The overall goal is for individuals of all ranges of diversity to feel safe to engage in conversations and make a positive change to feel valued and included in the organization.

Having Courageous Conversations

A three-hour custom-designed course to meet individual needs. As human beings, we all have conscious and unconscious biases that affect how we perceive and engage in our communities. Although biases are normal, it is essential to learn to channel biases to engage in systemic racism and social injustice dialogues. This training provides the critical skills that help city officials gain the confidence to engage in courageous conversations around current events through the lens of diversity, equity, and inclusion to develop relationships and deliver efficient government.

Harold F. Holtz Municipal Training Institute - Making Cultural Diversity Work

Cultural diversity is essential because our county, states, cities, and organizations are comprised of individuals from various cultural, racial, and ethnic groups. As we work to improve relationships within our organizations and communities, we must learn how to facilitate conversations within our various groups that will lead to collaborative efforts to ensure efficient and effective government.

Emotional Intelligence: Creating an Inclusive Workplace by Embracing Emotions and Diversity

As today's workplace becomes more diverse, leaders are challenged with developing the capacity to understand and manage feelings and deal effectively with others, no matter how great the differences. Emotional intelligence is the essential skill of understanding and managing one's own emotions and others' emotions. It creates the ability to understand, communicate, manage, and embrace emotions' power to interact across lines of differences, creating an inclusive workplace.

Technical Assistance/Consultations/Coaching

Facilitating Conversations

Facilitating conversations around diversity, equity, and inclusion in an intense and powerful emotional environment, often reveals significant differences in worldviews or perspectives, resulting in disastrous consequences. The consequences create an atmosphere of tension, conflict, and fear that inevitably contributes to discomfort developing the hardening of biased views mitigating the probability of continuing dialogue.

GMA's goal is to work with member cities and their communities to facilitate the essential conversation setting to channel the emotions into constructive dialogue.

Fire Department Promotional Assessment

As Fire Chiefs fill positions through promotions or from vacancies, they often seek alternative ways to evaluate candidates for selecting the most qualified person for the position. Assessment Centers provide a method of evaluating one’s ability to perform their roles and responsibilities not observed in day-to-day job activities. The most common forms of assessments include prediction (promotions), diagnosis (identifying strengths/weakness), and development (training intervention). GMA will work with each Fire Department's leadership to create an assessment process that provides an equitable, ethical, and qualitative promotional process to produce tangible performance results that encompass good judgment and decision-making skills when making final selections.

Emotional Intelligence (EI)/Emotional Quotient Inventory (EQ-I)

Emotional Intelligence (EI) refers to a distinct combination of emotional and social skills and competencies that influence our overall capability to cope effectively with the demands and pressures of work and life. The Emotional Quotient Inventory (EQ-i) is a psychometrically sound, validated assessment instrument applied to EI assessment and development at the individual, team, and organizational levels. The EQ-i is one of the most respected and recognized EI assessment instruments worldwide. It will provide individuals with a robust and intuitive framework to address questions related to leadership.

GMA can provide the following EQ-I Assessments

  • EQ-i 2.0 Workplace Report – A self-report used when assessing anyone within the workplace.
  • EQ-I 2.0 Leadership Report – A self-report used when assessing leaders within an organization.
  • EQ-i 2.0 Group Report – A report used when an organization wishes to work on team-level strategies as it enables discussion around team level implications of Emotional Intelligence.
  • Workplace EQ 360 Report – A multi-rater report used to gain insight into an individual’s EQ 360 results, with in-dept analysis specific to a workplace context.
  • Leadership EQ 230 Report – Adding to the features of the workplace EQ Report, this multi-rater report also helps you to view your clint’s scores through a leadership lens.