CitySmart by Sophicity

This curated content is from the CitySmart by Sophicity blog sharing non-technical, municipal-relevant insights about critical technology issues and focusing on how technology reduces costs, helps better serve citizens, and lessens cybersecurity risks.

Displaying Items 1-15 (of 60)

Live Video Streaming Tips and Best Practices for Cities

CitySmart by Sophicity

March 25, 2020

Victoria Boyko, Software Development Consultant

One great benefit of the online video explosion is the ability to easily stream videos live. As a city, you’ve probably already tried live streaming or want to explore this content option more. If so, we’ve got a few tips and best practices to keep in mind as you get those video cameras recording.

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“Ransomware Just Encrypts My Data—No One Steals It” and Other Ransomware Myths

CitySmart by Sophicity

February 3, 2020

Adrian McWethy, Network Infrastructure Consultant, Sophicity

How would your municipality react to the threat of ransomware differently if you knew that everything encrypted—all confidential, sensitive, and personally identifiable information—would end up accessible to anyone on the internet?

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Three Secrets of a Great Helpdesk

CitySmart by Sophicity

January 6, 2020

Mike Smith, Senior Consultant and Team Lead, Sophicity

When people need to call IT support, they need help and they need it now. Traditionally, a warm fuzzy feeling usually does not follow because people encounter schedulers or entry-level technicians reading a script.

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Your “Clever” Password Is Not Unique—How to Improve Your Password Security

CitySmart by Sophicity

December 17, 2019

Corbin Son, Network Infrastructure Consultant, Sophicity

In the past, we've often blogged about bad passwords (like "123456"). Encouragingly, city employees have realized that using such bad passwords is, yes, a bad idea. However, a false sense of security can creep in and make them think any other password is okay.

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Applying Hoarding Tips to Document Management: 5 Ways to Help Cities Declutter

CitySmart by Sophicity

November 15, 2019

Brian Ocfemia, Engineering Manager, Sophicity

When someone physically hoards items, their bad habits create a “mountain of stuff” that becomes very visible over time. The same thing happens with electronic information—but the problem is less noticeable because the hoarding does not turn into a physical “mountain of stuff.”

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5 Overlooked Information Security Risks in Your City

CitySmart by Sophicity

October 16, 2019

Rod Riga, Data Center Engineer, Sophicity

If a city focuses on information security, they likely focus on securing servers, computers, laptops, and network equipment. Part of a thorough information security plan includes securing overlooked items with vulnerabilities. Here are five common risks you need to address.

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4 Warning Signs Your City Needs New IT Support

CitySmart by Sophicity

September 16, 2019

LaNise Essick, Network Infrastructure Consultant, Sophicity

When we talk to cities about their IT support, one frustration they often bring up is responsiveness. Your IT support may be talented and knowledgeable, but if they do not respond quickly when you need and depend on them, the money you pay them is too much—and may even be wasted.

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Information Security: A Serious Mission Where Your City Can’t Fail

CitySmart by Sophicity

August 20, 2019

Nathan Hall, Senior Engineer and Team Lead, Sophicity

As stewards of important citizen and city business information, cities need to treat electronic information just as they would treat valuables locked up in a vault or locking the doors of buildings.

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5 Ways Vendor Management Goes Wrong at Cities

CitySmart by Sophicity

July 24, 2019

Eric Johansson, Network Infrastructure Consultant

Cities rely heavily on hardware, software, and technology equipment to run their operations. Each piece of hardware, software, and technology comes from a vendor that you must interact with in some way. In some cases, you may rarely interact with the vendor. In other cases, such as with specialized software, you may interact with the vendor a lot.

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Bleeding Money: Ways Your City’s Reactive IT Support Drains Your Budget

CitySmart by Sophicity

June 26, 2019

Jasmine Williams, Network Infrastructure Consultant

Hiring reactive, “as needed” IT support begins with hope and temptation. The hope? “I’m a small city. We don’t need much technology support. Our servers and computers should work fine most of the time.” The temptation? “If those servers and computers work fine most of the time, then I’ll barely need to use our IT support—and we’ll save lots of money.” And how does that hope and temptation usually turn out? Not well.

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When Did Your City Last Test Its Data Backup?

CitySmart by Sophicity

May 31, 2019

Jessica Zubizarreta, Account Manager

If this question alarms you or you can’t answer it, you’ve got a problem. Testing is quite possibly the most important part of a data backup and disaster recovery solution—short of actually backing up the data.

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“My Data Backup is Fine.” Let’s Define “Fine”

CitySmart by Sophicity

May 1, 2019

Sylvia Lee, Account Manager

You may have heard the phrase, “Denial ain't just a river in Egypt.” We think of that phrase when talking to cities about data backup. Without much explanation, we hear their data backup is “fine.” But it often sounds like denial of deeper problems. What does “fine” exactly mean?

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Outdated Software Can Expose Cities to Cyberattacks

CitySmart by Sophicity

March 25, 2019

Michael Chihlas, Network Infrastructure Consultant

Over the past few months, various news items continue to emerge about municipalities opening themselves up to data incidents and cyberattacks from outdated software. For example, 200 Vermont municipalities using New England Municipal Resource Center (NEMRC) software had the personal information of city employees and citizens exposed by a security vulnerability from unpatched software.

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Hackers Now Have Billions of Usernames and Passwords, So How Can Cities Protect Themselves?

CitySmart by Sophicity

February 27, 2019

Ryan Warrick, Network Infrastructure Consultant, Sophicity

It was inevitable. With so many serious data breaches over the years (including Yahoo’s 3.5 billion records breached, Marriott’s 500,000,000 records breached, Adobe’s 152,000,000 records breached, eBay’s 145,000,000 records breached, etc.), hackers have compiled a massive list of usernames and passwords on the Dark Web.

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Keeping City Records and Data Safe Through the Right Backup Strategy

CitySmart by Sophicity

January 22, 2019

Rod Riga, Data Center Engineer

As most information today is electronically created and stored, that information also needs backing up in case of an incident such as a server failure, natural disaster, and (yes) ransomware. That’s why a records management strategy that backs up important documents and data is so critical.

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Displaying Items 1-15 (of 60)