CitySmart by Sophicity

This curated content is from the CitySmart by Sophicity blog sharing non-technical, municipal-relevant insights about critical technology issues and focusing on how technology reduces costs, helps better serve citizens, and lessens cybersecurity risks.

Displaying Items 1-15 (of 56)

Applying Hoarding Tips to Document Management: 5 Ways to Help Cities Declutter

CitySmart by Sophicity

November 15, 2019

Brian Ocfemia, Engineering Manager, Sophicity

When someone physically hoards items, their bad habits create a “mountain of stuff” that becomes very visible over time. The same thing happens with electronic information—but the problem is less noticeable because the hoarding does not turn into a physical “mountain of stuff.”

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5 Overlooked Information Security Risks in Your City

CitySmart by Sophicity

October 16, 2019

Rod Riga, Data Center Engineer, Sophicity

If a city focuses on information security, they likely focus on securing servers, computers, laptops, and network equipment. Part of a thorough information security plan includes securing overlooked items with vulnerabilities. Here are five common risks you need to address.

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4 Warning Signs Your City Needs New IT Support

CitySmart by Sophicity

September 16, 2019

LaNise Essick, Network Infrastructure Consultant, Sophicity

When we talk to cities about their IT support, one frustration they often bring up is responsiveness. Your IT support may be talented and knowledgeable, but if they do not respond quickly when you need and depend on them, the money you pay them is too much—and may even be wasted.

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Information Security: A Serious Mission Where Your City Can’t Fail

CitySmart by Sophicity

August 20, 2019

Nathan Hall, Senior Engineer and Team Lead, Sophicity

As stewards of important citizen and city business information, cities need to treat electronic information just as they would treat valuables locked up in a vault or locking the doors of buildings.

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5 Ways Vendor Management Goes Wrong at Cities

CitySmart by Sophicity

July 24, 2019

Eric Johansson, Network Infrastructure Consultant

Cities rely heavily on hardware, software, and technology equipment to run their operations. Each piece of hardware, software, and technology comes from a vendor that you must interact with in some way. In some cases, you may rarely interact with the vendor. In other cases, such as with specialized software, you may interact with the vendor a lot.

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Bleeding Money: Ways Your City’s Reactive IT Support Drains Your Budget

CitySmart by Sophicity

June 26, 2019

Jasmine Williams, Network Infrastructure Consultant

Hiring reactive, “as needed” IT support begins with hope and temptation. The hope? “I’m a small city. We don’t need much technology support. Our servers and computers should work fine most of the time.” The temptation? “If those servers and computers work fine most of the time, then I’ll barely need to use our IT support—and we’ll save lots of money.” And how does that hope and temptation usually turn out? Not well.

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When Did Your City Last Test Its Data Backup?

CitySmart by Sophicity

May 31, 2019

Jessica Zubizarreta, Account Manager

If this question alarms you or you can’t answer it, you’ve got a problem. Testing is quite possibly the most important part of a data backup and disaster recovery solution—short of actually backing up the data.

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“My Data Backup is Fine.” Let’s Define “Fine”

CitySmart by Sophicity

May 1, 2019

Sylvia Lee, Account Manager

You may have heard the phrase, “Denial ain't just a river in Egypt.” We think of that phrase when talking to cities about data backup. Without much explanation, we hear their data backup is “fine.” But it often sounds like denial of deeper problems. What does “fine” exactly mean?

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Outdated Software Can Expose Cities to Cyberattacks

CitySmart by Sophicity

March 25, 2019

Michael Chihlas, Network Infrastructure Consultant

Over the past few months, various news items continue to emerge about municipalities opening themselves up to data incidents and cyberattacks from outdated software. For example, 200 Vermont municipalities using New England Municipal Resource Center (NEMRC) software had the personal information of city employees and citizens exposed by a security vulnerability from unpatched software.

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Hackers Now Have Billions of Usernames and Passwords, So How Can Cities Protect Themselves?

CitySmart by Sophicity

February 27, 2019

Ryan Warrick, Network Infrastructure Consultant, Sophicity

It was inevitable. With so many serious data breaches over the years (including Yahoo’s 3.5 billion records breached, Marriott’s 500,000,000 records breached, Adobe’s 152,000,000 records breached, eBay’s 145,000,000 records breached, etc.), hackers have compiled a massive list of usernames and passwords on the Dark Web.

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Keeping City Records and Data Safe Through the Right Backup Strategy

CitySmart by Sophicity

January 22, 2019

Rod Riga, Data Center Engineer

As most information today is electronically created and stored, that information also needs backing up in case of an incident such as a server failure, natural disaster, and (yes) ransomware. That’s why a records management strategy that backs up important documents and data is so critical.

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To Master Cybersecurity, Cities Need to Focus on the 3Ps

CitySmart by Sophicity

November 26, 2018

Dave Mims, CEO, Sophicity

While cybersecurity can seem like an overwhelming problem, we strongly and consistently encourage cities to start with the initial step of addressing the most important low-hanging fruit risks we call the 3Ps: passwords, patching, and people.

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Why Is Patching a Problem? Reasons Behind Resisting a Surefire Cybersecurity Best Practice

CitySmart by Sophicity

October 25, 2018

Mario Solivan, Network Infrastructure Consultant

Unpatched computers, servers, and devices are one of the top three reasons for cyber breaches. This type of breach isn’t caused by some unknown reason. It stems from a known issue. A patch (or fix) already exists, and the breach occurs because the patch hasn’t been applied. So, why is patching a problem?

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Why Your City Should Not Run Critical Applications on a Single PC

CitySmart by Sophicity

September 20, 2018

Cale Collins, Network Infrastructure Consultant

If you’ve survived so far with only a few networked PCs with a critical application residing on a single employee’s computer, then that’s great. But with cyberattacks growing more sophisticated, higher technology standards expected of cities, and significant liability concerns around sensitive and confidential data, it may be time to look at a solution that mitigates the risk.

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Fast and Cheap IT Support Puts Your City at Risk

CitySmart by Sophicity

August 27, 2018

Jessica Zubizarreta, Network Infrastructure Consultant, Sophicity

Cost-cutting measures focused only on price will also affect your city’s security as well as your operations. Cybersecurity has become a serious issue for cities. Not having the right IT support can open your city up to financial and legal liability from the effects of ransomware, viruses, and data breaches.

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Displaying Items 1-15 (of 56)