The Customer Service Certificate program is tailored to the needs of local government employees. These interactive sessions are designed to build critical skills in communication, emotional intelligence, and public service, enabling staff to serve internal and external customers confidently—even in high-pressure environments.
Each training includes real-world examples, reflective exercises, and practical frameworks, empowering participants to enhance service delivery and contribute to a more responsive and respectful public service culture.

Customer Service Certificate Program include:

October 22:       Classes 1 and 2: Customer Service Foundations and Excellence in Service: Customer Service Principals for Local Government

November 19:   Class 3: Thriving with Emotional Intelligence (Full Day Course)

December 17:   Classes 4 and 5: Steady Under Pressure: Managing Emotions with Challenging Customers and Creating the Customer Experience

*Please note these classes do not provide training hours towards the Harold Holtz Elected Officials Training Program.

**Cancellation Policy:  Cancellations made on the day of the class will not be refunded. This includes no-shows.