Athens-Clarke County (ACC) describes itself as a hub of innovation, creativity, and higher education. Inspired by the Alliance for Innovation
and a visit to the city of Decatur to learn about a similar program, ACC has implemented an Innovation Ambassador Program to encourage collaborative, cross-department discussions of improved organizational processes, and to develop solutions to issues currently facing the organization. This program encourages the Ambassadors to consider feasibility, budgetary and political implications, timing of implementation, and how ACC will present their ideas to the mayor and commission. The program graduated its first class in October 2017.
How does the program work?
The Manager’s Office and Department Directors identifies 34 high-potential employees to become Ambassadors. Expectations for the program are two-fold: to encourage employees to share their ideas for improvements and to use this program as an employee retention tool. Once chosen to participate in the twelve-month program, the Ambassadors attend a team-building day, complete a SWOT analysis, and develop organizational core values. Additionally, they discuss project management, receive an overview of the budget process, and participate in an Emergenetics
For the following five months, the Ambassadors break into smaller groups, or "hives," each one focusing on a specific issue facing the organization. These groups complete extensive research to learn more about their topic and give a formal presentation outlining their solutions to managers, directors, and the mayor at the program’s graduation ceremony. The inaugural Ambassador class presentations included ideas for low-income assistance for water and sewer payments, an implementation strategy for "Envision Athens," and a program to address littering downtown after a football game.
What are the cost and benefits?
In addition to an intensive preparation period and organizational buy-in, the program costs approximately $12,000 for the full twelve months, including the Emergenetics assessments. Each Ambassador is asked to commit to two hours per month. The Innovation Ambassador Program benefits Athens-Clarke County in that new, innovative solutions are brought to the attention of organizational leaders, and the program helps to retain employees by engaging them in the processes and decision-making at a high level. Additionally, employees identified through this program have filled the ACC talent pipeline for the organization’s internal succession plan. The high success rate of the first year of the program has led to the launch of a second class in January 2018.
For more information, please contact Catherine Bennett
, Organizational Development Administrator, Athens-Clarke County.